When you first walk into the offices of Personal Care Dentistry one of the bright faces you’re sure to see is Jessie Pichler. As the Front Desk Lead Jessie has a myriad of responsibilities including managing schedules, working with her team and other office related responsibilities, but her passion for helping patients is what makes her a truly dynamic asset at Personal Care Dentistry.
I really enjoy meeting new patients and having the privilege to get to know different people. Our regular patients are like family and it’s always great working with them twice a year, seeing the changes in their lives and catching up, says Jessie, who has been engaging people at Personal Care Dentistry’s front desk since 2014.
Her training and certification in Medical Administration prepared her for the demands of a busy practice, but her interest in the medical field began much earlier. I’ve had an interest in anatomy, healing and medical practice since I was little, she says adding, I finished my educational training and was fortunate to know someone who worked here at Personal Care Dentistry where my professional career took off.
Jessie’s demeanor in the office conveys who she is as a person and she describes her approach to the people she greets as, Being personable. I treat people how I would want to be treated in their specific situation with attention to their needs, she says, citing Dr. Walter Hunt’s Golden Rule. I try to be a bridge between what the patient needs and what the doctors need. I’m like an extension of the doctors.
She takes an empathetic approach to more anxious visitors, focusing on her ability to understand and share the feelings of another. I try to make patients more relaxed by relating my own experiences. We’ve all been there. With every individual she meets, Jessie asks herself the same question. Does this benefit the patient? If not, cut it.
Jessie can easily be described as outgoing, I’m laidback, but talkative and a little loud, she says with a laugh, I’m always trying to have more fun. Why does Jessie thrive in her work environment? I enjoy the culture of The Golden Rule here at Personal Care Dentistry. I love the people I work for and the staff. What keeps Jessie coming to work every day? The people mostly, but I have a strong sense of duty and don’t want to let anyone down.
Outside of work Jessie keeps busy with her two young children, a daughter and a son, and balances the life of a working mother. When asked about her future goals she says, I want to learn something new every day. I want to continually grow. Regarding her outlook on her role at Personal Care Dentistry moving forward Jessie says, I want to do the best I can for the patients and the staff and help Dr. Hunt take the practice wherever he wants it to go.
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